Refund policy
Last Updated: September 2026
At Besque, we want you to feel confident in your purchase. Please review the following Return, Refund, Cancellation, and Satisfaction Guarantee Policy before placing your order.
1. Returns
Besque does not accept standard product returns.
If you receive a damaged or incorrect item, please contact us at hello@besque.co within fourteen (14) days of delivery and provide your order details together with photographic evidence.
After verification, Besque will provide a replacement at no additional cost. If you prefer a refund, please let our Customer Care Team know and we will determine the refund available for the eligible order.
2. One-Product Satisfaction Guarantee
Besque offers a One Product Satisfaction Guarantee for eligible customers.
To qualify:
- You must not have previously received a replacement or refund under this Satisfaction Guarantee.
- You must submit your request to hello@besque.co within 75 days of delivery.
- You must identify the single product for which you are requesting the guarantee.
- You must confirm that you have used the product for at least 60 days and are not satisfied with your results.
Eligible customers may choose one of the following:
Replacement: A replacement product of equal or lesser value, subject to availability. The replacement will be shipped at no additional cost.
Refund: A refund for the eligible product, less a $17.00 processing fee.
3. One-Time Order Cancellation
One-time orders may only be cancelled before tracking information has been issued.
Once tracking information has been issued, the order can no longer be cancelled and a refund cannot be issued under the standard cancellation policy.
Cancellation requests must be submitted in writing by email to:
4. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us within fourteen (14) days of delivery.
Please include:
- Order number
- Description of the issue
- Photographs of the product, packaging, and shipping label
Once the claim is verified, Besque will arrange a replacement at no additional cost.
5. Refund Processing
Approved refunds are generally issued to the original payment method.
Depending on your bank or payment provider, additional processing time may be required before the refund appears on your account.
6. Subscription Orders
VIP subscription orders automatically renew according to the selected subscription schedule.
To avoid the next renewal charge, customers must cancel at least 72 hours before the scheduled renewal date.
VIP subscriptions have a minimum commitment of two billing cycles. Cancelling before completing the required two cycles may result in an early cancellation fee equal to the difference between the discounted VIP price and the applicable one-time purchase price.
VIP subscription cancellations can be submitted through your online account or by contacting: