Shipping policy

Last Updated: September 2026

Besque ships worldwide.

1. Order Processing

Orders are typically dispatched within 24 hours of placement, excluding weekends and public holidays.

2. Estimated Delivery Times

Estimated delivery times are:

United Kingdom: 1–3 business days

Europe & North America: 3–10 business days

Rest of the World: 5–9 business days

Delivery times are estimates and may vary depending on destination, carrier, customs processing, holidays, and other circumstances outside Besque's control.

3. Customs and Duties

For orders shipped to Europe and Canada, customs duties and charges are the responsibility of the customer.

Customers are responsible for managing the release of parcels from customs.

Besque is not responsible for customs-related delays, charges, or clearance issues.

If customs payment is refused and the package is returned to Besque, the refund will be processed after the shipment is tracked as “Returned to Sender,” less 15% of the order value for shipping and handling.

Orders destroyed by customs are subject to a 50% refund under the current policy.

4. Missed Deliveries and Incorrect Addresses

Besque covers the initial shipping cost.

However, if delivery is missed, an incorrect address is provided, or a shipment is refused at customs and returned to Besque, any refund may be reduced by the shipping costs incurred.

Customers who request that an order be resent may be responsible for additional shipping charges.

5. Tracking

Tracking information will be provided when available.

Customers are responsible for monitoring the shipment and ensuring that someone is available to receive the package when necessary.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Besque cannot guarantee that an order can be modified after processing or tracking information has been issued.

7. Contact

For shipping questions:

Email: hello@besque.co

For VIP subscription questions:

Email: vip@besque.co